… of the transit agency, and they work most closely with the customers, so courtesy, quick thinking, and problem solving are essential skills. Dispatch Dispatch teams are in constant communication with the operators. When buses have to detour around … technology or simply their own eyes and ears when they go out in the field. Transit planners Transit planners have the essential and challenging responsibility of creating the routes and schedules for the agency. They look at things like … and welcoming and supervise new construction. Finance Finance professionals such as controllers and accountants are essential. Transit agencies also need personnel who handle fare revenue and grants management . Procurement Procurement …