Is Your TAP Card Expiring?Posted November 13th, 2020
Learn how to transfer TAP card balances before the card expires.
It’s easy to find out.
Did you know that TAP cards expire after ten years? Some are scheduled to expire this month. Once your card expires, it won’t work to pay your fare, even if you have passes or cash loaded on it.
It’s easy to find out when your card will expire. Register your card at taptogo.net. Here, you can check the status of your TAP card, view recent transactions, and load more cash value and passes onto your card. You can also call TAP directly at 1-866-TAP-TO-GO (827-8646). A TAP representative will be able to assist you over the phone.
Or stop by one of our Foothill Transit Stores, and one of our friendly Customer Service Representatives will be happy to check the expiration date of your TAP card and answer any other questions you may have.
If your TAP card is expiring, you don’t have to lose your passes or cash. If your card is registered on taptogo.net, you can transfer your bus pass or ‘cash purse’ value to a new TAP Card. You’ll need to have both your expiring and new TAP Cards handy to complete the process. Your new TAP card will last for ten more years! Please note that it may take up to 48 hours for the transfer to be completed.
By the way, as long as you’ve registered your TAP card, you also have Balance Protection. In the event that your card is lost or stolen, you can report it. The unused balance will be returned to you on a new card for just $5. Or if you have another registered TAP card, you can simply transfer your balance.*
If you are a Senior, Disabled, or Student rider, or if you ordered your card online, you are automatically enrolled in the TAP Balance Protection Program.
* TAP Regional Services will restore the value of what is on your card as of the date and time it was reported lost or stolen. This is subject to a three-day waiting period.