Is Your TAP Card Expiring?Posted May 30th, 2016
Learn how to transfer TAP card balances before the card expires.
It’s easy to find out.
Did you know that TAP cards expire after ten years? Some are scheduled to expire in January 2016. Once your card expires, it won’t work to pay your fare, even if you have passes or cash loaded on it.
It’s easy to find out when your card will expire. Stop by one of our Foothill Transit Stores, and one of our friendly Customer Service Representatives will be happy to check the expiration date of your TAP card and answer any other questions you may have.
You can also call TAP directly at 1-866-TAP-TO-GO (827-8646). A TAP representative will be able to assist you over the phone. You can even visit taptogo.net to check the status of your TAP card.
If your TAP card is expiring, you don’t have to lose your passes or cash. You can transfer your bus pass or ‘cash purse’ value to a new TAP Card. Visit taptogo.net or call TAP at the number above, and let the representative know that you want to transfer your TAP card balance. You’ll need to have both your expiring and new TAP Cards handy to complete the process. Your new TAP card will last for ten more years! Please note that it may take up to 48 hours for the transfer to be completed.
Remember to sign up for Balance Protection for your new TAP card. In the event that your card is lost or stolen, you can report it. The unused balance will be returned to you on a new card for just $5. Or if you have another registered TAP card, you can simply transfer your balance.*
If you are a Senior, Disabled, or Student rider, or if you ordered your card online, you are automatically enrolled in the TAP Balance Protection Program.
* TAP Regional Services will restore the value of what is on your card as of the date and time it was reported lost or stolen. This is subject to a three-day waiting period. Please see section 7.2 of the TAP Cardholder Agreement for full details.