How can we help you?Posted February 6th, 2019
Foothill Transit can assist you with riding, questions, and concerns.
Going good places is about more than sending out our buses across the San Gabriel and Pomona Valleys. Sometimes what you need to get somewhere is the right information at the right time. We’re here to help!
What can we do to help?
We can help you plan your trip. What line should you take? Where do you get on and off the bus, and how do you get to and from your bus stops? Do you have to take more than one bus? What time should you get to your bus stop? We can tell you the best route to take if you want fewer transfers or if you want the route with the least walking involved. We can even suggest some great places to go on the bus. We share fun destinations on our blog and on our Foothill Connections page.
We can help you pay your fare. How much will you have to pay? What’s the best way for you to save money? What do you actually do to pay when you get on board the bus? Who can you contact if something goes wrong? Which costs less money, driving or taking the bus?
We can help you report a problem or get a comment to the right person. Does something on board need servicing? Was your bus not where you expected it to be? Did you see something that the authorities should know about? Did your bus operator exceed your expectations? Do you want to recommend bus service in a certain area or at a certain time?
We can help make your ride safer, easier, and more enjoyable. What should you keep in mind when waiting for your bus or boarding? What are the expectations while on the bus? What do you do when you want to get off the bus?
We can help you in 11 different languages, and we also offer phone service for hearing-impaired and TDD/TTY users. (Dial 711 and ask to be connected to 800-743-3463.)
Where can you go for help?
If you’re on board your bus, your operator is the best and fastest way to get help with your ride or to report a problem on the bus.
One of the best ways to connect to help is to call 1-800-RIDE-INFO (743-3463). On the other end of the phone are our expert Customer Service Representatives. They can help you plan a trip, pay for your fare, find your bus, or get your comment to the right person. You can also speak with our friendly representatives in person at one of our four Transit Stores in West Covina, Pomona, City of Industry, and El Monte.
You can send in your comments or questions by email to firstname.lastname@example.org. Make sure to tell us what line you were riding, in which direction, and where and when you boarded, if applicable. Give us as many details as you can to help us help you. It may take up to about a week to get a reply, because our supervisors will need time to talk to everyone involved and to review our records.
We’re even on just about every kind of social media. Message us on Facebook or DM us on Twitter or Instagram, and we’ll be happy to help. We might not be able to answer right away, though. Our RIDE-INFO line is the best bet if you need an immediate reply.
All of the information about our lines and schedules, fare, and policies are available in English, Spanish, and Chinese in our Bus Book. Whenever we update our schedules, we offer the new Bus Book for free for the first month. After that, it’s available for $1 at our Transit Stores. It’s also always available for free to download from our online E Bus Book.
All this information and more is also available 24-7 on our website. Here you can see a map of our entire service area, find our Park & Rides, and view our holiday schedules. You can sign up to get a text or an email when your bus has service disruptions. You can find out what Foothill Transit does to provide service more sustainably. How big are we? What’s our history? How are we organized?
As often as we can, we like to come to you in person. We go to your bus stops for “Meet the Planner” sessions after schedule updates to find out what’s working and answer your questions. We visit local schools to train the next generation of transit users. We take our electric buses to local events so that people can come on board and check them out. Keep an eye on our website and social media for the next time we’ll be near you.
Is there anything else you need? Please let us know. We’re here to help!